Refund policy

 

Last updated: 27 August 2026

1. Scope and Mandatory Rights

This Policy applies to consumer purchases made from vinchi.blue and VINCHi’s direct sales channels in the Arab Republic of Egypt.

Nothing in this Policy excludes, reduces or replaces any mandatory right available under Egyptian law, including Consumer Protection Law No. 181 of 2018 and its Executive Regulations. Where the law gives the customer a more favorable right, the law prevails.

2. Product Categories

2.1 Standard Product

A product offered with fixed specifications and not altered at the customer’s request.

2.2 Standard-Design Product Manufactured After Order

A VINCHi catalogue design manufactured after the order is confirmed using the same standard specifications. Manufacturing after order does not by itself make the product customized unless the customer selected special specifications.

2.3 Custom Product

A product manufactured according to dimensions, materials, colours, fabrics, finishes, accessories or configurations specifically selected and approved by the customer in writing.

3. Deposits and Order Confirmation

The required deposit and final payment schedule will be shown in the product page, written quotation, invoice or order form before confirmation.

VINCHi may require a deposit of up to 50% for custom products, large orders or products manufactured after order. The exact amount and payment dates must be stated in the written order record.

An order is not confirmed until the required payment has been received, the specifications have been approved and VINCHi has issued written confirmation.

If a required payment is late, VINCHi may pause production or delivery after notifying the customer and may revise the estimated completion date.

4. Estimated Lead Times

Unless a different period is stated in the written order:

·        Standard products that are available or require normal preparation are generally delivered within approximately 3 to 10 business days.

·        Custom products and made-to-order furniture generally require approximately 3 to 8 weeks.

These periods are estimates unless the written order expressly states a binding delivery date. Time starts after the required payment, final approval of all specifications and written order confirmation.

If a material delay occurs, VINCHi will notify the customer and propose a reasonable revised date. If performance becomes impossible or the delay becomes material, the customer and VINCHi may agree an alternative product or date, or cancel the affected part and settle paid amounts according to law.

5. Change of Mind — Standard Products

A customer may request the exchange or return of a standard product within 14 days after receipt without giving a reason, subject to the conditions and exceptions permitted by law.

The product must remain in the condition in which it was received, must not have been used, installed, altered or damaged for a reason attributable to the customer, and should include its parts, accessories and protective packaging where that packaging is reasonably necessary to restore the product to its original sale condition.

VINCHi may inspect the product before approving the return. For a lawful change-of-mind return, no deduction will be made from the product price. Return transportation costs will be allocated only as permitted by applicable law and the terms disclosed before purchase.

6. Custom Products and Voluntary Cancellation

A custom product made according to specifications selected and approved by the customer is not returnable merely because the customer changes their mind, provided that the product conforms to the approved written order.

Before production begins, a cancellation may be accepted and paid amounts will be refunded after deducting only a separately agreed service that has already been completed, if any and where permitted by law.

After custom production begins, VINCHi may deduct only evidenced, actual and non-recoverable costs caused by the cancellation, such as specially cut materials, non-returnable custom components or completed labour, up to the amount paid and only to the extent permitted by law. A blanket deduction will not replace an actual cost calculation.

Rights relating to a defect, damage or non-conformity remain fully available for custom products.

7. Defect, Delivery Damage or Non-Conformity

If a product is defective, damaged on delivery, materially different from the approved specifications or not fit for the agreed purpose, the customer may request the remedies available under law.

Within 30 days after receipt, the customer may request replacement or return and refund without additional cost, subject to inspection and applicable law. Depending on the customer’s rights and the circumstances, an appropriate remedy may include repair, replacement, return or refund.

This 30-day right is separate from and does not reduce any longer warranty rights.

8. Delivery Inspection and Hidden Defects

At delivery, the customer or authorized recipient should:

·        Check the product name, number of pieces, dimensions, colour and visible condition.

·        Record visible breakage, scratches, missing pieces or obvious mismatch on the delivery record before signing.

·        Take clear photographs or video where there is a concern.

·        Retain the invoice, order number and delivery record.

The delivery signature records the visible condition and comments at delivery. It does not waive a hidden manufacturing defect or another mandatory right that could not reasonably have been identified at that time.

9. Natural Materials and Samples

Website images, display samples and material samples are guides. Minor non-material variations may occur because of screen settings, lighting, wood grain, natural marble or stone pattern, fabric batches or normal manufacturing tolerances.

Such minor natural variations are not manufacturing defects where the product remains materially consistent with the approved specifications. A precise pattern, tone or match is binding only when expressly agreed in writing.

Any material substitution in specifications, material, colour or principal accessory requires the customer’s written approval before implementation.

10. Conditions That Are Not Manufacturing Defects

The following are not manufacturing defects unless the issue was caused by VINCHi or another mandatory right applies:

• Normal wear and gradual expected change in fabric, foam, timber or finish.
• Damage caused by misuse, overloading, dragging, impact, liquids, excessive humidity, mould, pests, burns, scratching or unsuitable storage.
• Direct sunlight, outdoor use of an indoor product or failure to follow reasonable care and ventilation instructions.
• Unauthorized installation, dismantling, repair, alteration or modification where it caused or contributed to the reported defect.
• A product not fitting the intended space, entrance, staircase, corridor or lift where the customer supplied the measurements or confirmed access despite VINCHi’s written warning.

An exclusion will be applied only where there is a reasonable connection between the excluded conduct and the problem claimed.

11. Warranty Relationship

Durable furniture is warranted against manufacturing defects for at least two years from the customer’s receipt, or from actual installation for products that require VINCHi installation, subject to applicable law.

If a product page, quotation, invoice or written warranty provides a longer period, the longer period applies.

The warranty covers the inspection, repair, original or approved replacement parts, technician travel, product transportation and necessary reinstallation to the extent required by law. Product-specific exclusions do not remove liability for a genuine manufacturing defect.

12. How to Submit a Request

To request a return, exchange, refund or defect inspection:

• Contact VINCHi on +20 128 107 9999 or info@vinchi.furniture.
• Provide the order number, invoice, a clear description and relevant photographs or video.
• Keep the product available for inspection and do not repair, dismantle or alter it without written authorization.
• VINCHi will arrange a reasonable inspection, collection or technician visit according to the product and location.
• After assessment, VINCHi will confirm the applicable remedy and next steps in writing.

13. Refund Method and Timing

Where possible, an approved refund will be made using the original payment method unless another method is agreed with the customer.

For a distance-sale return, VINCHi will initiate the refund within the period required by applicable law after the product is returned or the refund becomes due. VINCHi currently targets completion of its own refund instruction within seven days after return and approval.

A bank, card issuer, wallet or payment provider may require additional processing time outside VINCHi’s control. VINCHi will provide available evidence of the refund instruction when completed.

No bank-card percentage or administrative fee will be deducted from a refund required because of a defect or non-conformity, or where law requires a refund without such deduction.

14. Customer Rights and Contact

Nothing in this Policy prevents a customer from contacting the Egyptian Consumer Protection Agency, another competent authority or a competent Egyptian court.

Phone and WhatsApp: +20 128 107 9999

Email: info@vinchi.furniture

Business hours: Sunday to Thursday, 10:00 AM to 5:00 PM. Friday and Saturday: Closed.